IS INFORMATION PROVIDED INSIDE THE HOLIDAY
COTTAGE?
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Each cottage has a visitors information
booklet which helps with local telephone numbers and the
general run of the cottage. There is also a helpline number
if you require further information. Please note: The holiday
homes do not have telephones |
HOW DO I PAY FOR MY HOLIDAY COTTAGE?
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We have tried to keep this as simple
as possible. When you book your holiday week or weekend
a £100 deposit will be requested. This can be paid
by cheque or bankers draft. Full instructions will be
given over the phone or by email. The balance of payment
is due 8 weeks prior to arrival
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WHERE DO I PICK UP THE KEYS?
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You will receive instructions via email
or phone on where to pick up keys. A direction map will
also be supplied
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CAN YOU RECOMMEND A GOOD PLACE TO EAT?
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The visitors information booklet contained
in each cottage gives the telephone numbers of all the
local restaurants and hotels. It's a good idea to book
in advance as the restaurants tend to be very busy, especially
at weekends
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WHAT DO I NEED
TO BRING WITH ME?
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All bed linen, tea towels, cutlery, crockery
and glassware are supplied in the cottages. We can arrange
travel cots, high chairs if required, free of charge
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IS FILEY SUITABLE FOR CHILDREN?
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Yes, most of our booking in the school
holidays comprise of family groups with children of all
ages. Many families become our regular guests and there
is a lot for children to do in the area
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WHAT HAPPENS IF I HAVE TO CANCEL MY BOOKING?
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You may be able to transfer your booking
to an alternative date. Otherwise, you are liable for
the total holiday price if we can't re-let it
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DO YOU ACCOMMODATE LARGE GROUPS?
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Yes. If you have a large group, we would
be happy to advise you on the best combinations of properties
to book together to fit everyone in. There are also discounts
for multiple-property bookings
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WHAT TIME CAN WE ARRIVE AND WHEN DO WE
HAVE TO LEAVE?
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Most lettings commence at 3pm on the
first day of your holiday (usually a Friday) and end at
10.00 am on the day of departure unless otherwise specified
in the cottage description. This ensures the Owner has
sufficient time to prepare the cottage for incoming guests.
If you are planning to leave earlier than the departure
date could you advise the owner
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WHAT HAPPENS IF WE WANT TO MAKE CHANGES
TO OUR HOLIDAY?
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In the first instance please call us
to discuss the changes. If it’s possible to accommodate
them, we’ll be happy to help
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WHAT DO WE DO IF SOMETHING UNEXPECTED
OCCURS?
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We will do everything possible to ensure
you have an enjoyable stay, but occasionally things go
wrong. If a problem occurs you should, in the first instance,
contact the owner. Any problem must be reported immediately,
as you will appreciate that complaints made after your
occupancy cannot be entertained
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